Shipping Hours

Fulfilment Centre operates 8am-4pm M-F and 8-12pm SaturdayClosed Sundays.  All orders processed prior to 12noon will be shipped that day for delivery between 1-3 days UK (dependant on service and area)

 

All orders in other countries & inquiries please email shipping@thechillway.com

You will receive an email containing your Tracking Number once your package has been shipped from our distribution center.

 

Returns & Exchanges

What is your online return policy? How many days do I have to return a product?

Eligible returns of products purchased on thechillway.com may be made by mail. Items must be returned in accordance with the requirements outlined below, within 10 days from the date of delivery to the Chill return address listed on the return shipping label. Please email info@thechillway.com for detailed instructions. 

Returned merchandise must meet the below requirements in order to be accepted for a refund:

All items must be in original condition. Merchandise that has been used, altered or damaged will not be accepted.  Damaged or faulty merchandise will be replaced with like-kind items.